Thrive Solutions is committed to protecting the privacy and confidentiality of personal information in accordance with the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth).
By accessing our website or engaging with our services, you agree to the terms of this Privacy Policy.
About Thrive Solutions
Thrive Solutions provides care, support, and solutions-based services in Australia. Our services are designed to improve the health, wellbeing, and independence of the individuals we support. We are committed to delivering high-quality, person-centred care while respecting the rights and dignity of every person.
What Personal Information We Collect
We may collect the following types of personal information:
2.1 Personal and Contact Information
- Full name, date of birth, and gender
- Mailing address, email address, and telephone number
- Emergency contact details and next-of-kin information
2.2 Health and Sensitive Information
Where necessary to provide care and support services, we may collect sensitive health information including:
- Medical history, diagnoses, and treatment plans
- Medication details and healthcare provider information
- Disability information and support needs assessments
- Mental health and wellbeing information
2.3 Website Usage Information
When you visit our website, we may automatically collect your IP address, browser type, pages viewed, date and time of visits, and referring websites. This information is collected through cookies and web server log files.
How We Collect Personal Information
We collect personal information in a lawful and fair manner only through non-intrusive means. We may collect information:
- Directly from you when you contact us, register for services, or correspond via phone, email, or in person
- From third parties such as referring healthcare providers, government bodies (e.g. NDIS, DVA, Workers Compensation), or family members acting on your behalf
- Through our website when you use our online enquiry forms or services
We will inform you of the purposes of collection, how we handle your personal information, and how you can access and correct it at or before the time of collection.
Purpose of Collection — Why We Use Your Information
We collect and use personal information primarily to provide high-quality care and support services. This includes:
- Assessing your needs and developing individual care and support plans
- Providing, coordinating, and improving our care and support services
- Processing payments and billing for services rendered
- Communicating with you about your care, appointments, and services
- Complying with legal and regulatory obligations
- Improving our website and tailoring it to better meet user needs
- Sending you service updates and (where consented) information about our services and events
We will not use your personal information for any secondary purpose unless it is directly related to the primary purpose of collection, or you have provided consent.
Disclosure of Personal Information
Thrive Solutions does not sell, lease, or rent personal information to third parties. We may disclose your information in the following circumstances:
5.1 Care and Service Delivery
- To healthcare professionals and allied health providers involved in your care
- To contractors and service providers delivering services on our behalf, under confidentiality obligations
5.2 Government and Regulatory Bodies
- To government agencies such as the NDIS, DVA, Transport Accident bodies, and Workers Compensation authorities
- To your employer where lawfully permitted in connection with a work-related injury
5.3 Legal Requirements
- Where disclosure is required or authorised by law
- To protect the legal rights of Thrive Solutions, our staff, or the public
- To take legal action against a person violating our Terms of Service or endangering safety
All third parties with whom we share personal information are required to handle it in accordance with the Privacy Act and Australian Privacy Principles.
Cookies and Website Tracking
Our website uses cookies — small text files stored on your device — to enhance your browsing experience. We use cookies for the following purposes:
- To distinguish you from other users and personalise your experience
- To track website usage and gather aggregate statistics on site performance
- To test and improve new features on our website
Data Security
We have implemented appropriate physical, electronic, and administrative safeguards to protect your information from unauthorised access, disclosure, or destruction:
- Secure servers and encrypted data transmission (SSL/TLS)
- Restricted access to personal information on a need-to-know basis
- Regular privacy and security training for our staff and contractors
- Secure storage and disposal practices for physical and electronic records
Access and Correction of Your Personal Information
You have the right to access the personal information we hold about you and to request corrections where that information is inaccurate, incomplete, or out of date. To make a request, please contact us via Section 11.
We will respond within a reasonable timeframe at no cost to you, unless the request is particularly complex, in which case we will advise you of any fee in advance.
In some cases, we may decline access where permitted by law. We will provide written reasons if we decline.
Overseas Disclosure
Some of our third-party service providers may be located or store data overseas. Before disclosing personal information to overseas recipients, we take reasonable steps to ensure they handle your information consistently with the Australian Privacy Principles.
Our primary data storage is within Australia. Where data is processed or stored overseas, we take appropriate steps to ensure it is adequately protected.
Links to Third-Party Websites
Our website may contain links to other websites for your convenience. We are not responsible for the privacy practices of those sites. We encourage you to review the privacy policies of any third-party websites you visit, as our Privacy Policy does not apply once you leave our site.
Complaints and Enquiries
If you have questions, concerns, or complaints about how we handle your personal information, please contact our Privacy Officer:
We will acknowledge your complaint promptly and aim to resolve it within 30 days. If you are unsatisfied, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any changes will be posted on this page with an updated effective date. If we make material changes, we will notify users who have provided us with contact details.
We will not use personal information collected under a previous version of this policy in a materially inconsistent way without your prior consent.
Privacy Policy — Last updated April 2026 · Thrive Solutions © 2025